Once an order has been placed, we are unable to make changes, including adding or removing items, changing sizes, or modifying quantities.

Please contact us as soon as possible at orders@junees.com. We will do our best to assist you; however, we cannot guarantee address changes once an order has been placed.

Once an order has shipped, the shipping address cannot be changed.

Unfortunately, billing addresses cannot be changed after an order has been placed.

No. We are unable to combine separate orders for shipping.

Orders are typically processed and shipped within 2–5 business days. During sales and high-volume periods, processing times may be longer

Once your order ships, you will receive a confirmation email with your tracking information.

If your order appears to be stuck in transit, please allow 10–15 business days for delivery. If your package has not arrived after this timeframe, contact us at orders@junees.com for assistance.

Junees is not responsible for packages that are lost or stolen after delivery. If you experience an issue with your shipment, please contact us at orders@junees.com, and our team will assist you where possible.

Please contact us at orders@junees.com with your order number and clear photos of the item and its tag. Our team will be happy to assist you.

Please contact orders@junees.com with your order number and the name of the missing item so our team can assist you.

Please contact orders@junees.com with your order number, the name of the item ordered, and photos of the item and tag you received.

Occasionally, an item may become unavailable after an order is placed. If this happens, the unavailable item will be refunded and the remainder of your order will continue to be processed. This also applies to matching sets or multiple matching items.

Orders may be canceled within 30 minutes of purchase by contacting orders@junees.com. Once an order has been processed or shipped, it cannot be canceled.

Discount codes must be applied at checkout. We are unable to apply a discount code after an order has been placed.

No. We do not offer price matching or adjustments on previously placed orders.

Yes. Items purchased using a discount code are FINAL SALE and cannot be returned or exchanged.

Yes. All sale and marked-down items, including merchandise purchased from our Sale section, are FINAL SALE and cannot be returned or exchanged.

To be eligible for a full refund, your return must be received at our warehouse within 7 days of the original package delivery date.

Returns received at our warehouse after 7 days but within 14 days of the original delivery date will be issued an online store credit.

Returns received after 14 days will not be accepted.

Please note that the return timeframe is based on the date the package is received at our warehouse, not the date the return is shipped. We recommend choosing a shipping method that will ensure your return arrives within the required timeframe.

Please follow the instructions provided on our Return Portal to begin your return.

Please complete our Return & Exchange Form and include it with your merchandise and original receipt when sending your return.

No. We do not provide prepaid return labels. Customers are responsible for all return shipping costs and may use the carrier of their choice.

We recommend using a trackable shipping method. If you are concerned about your return arriving within the required timeframe, we recommend Priority or Express shipping

Please send eligible returns to:

Junees.com
1850 McDonald Ave
Brooklyn, NY 11223

Returns are processed within 7–10 business days after arriving at our warehouse. You will receive an email once your return has been processed.

Refunds may take an additional 3–7 business days to appear on your original payment method, depending on your bank.

No. Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs.

Yes. Eligible online orders may be returned to one of our store locations. All in-store returns will be issued as store credit only.

For a refund or online store credit, eligible merchandise must be returned directly to our warehouse.

Sale items, items purchased with a discount code, shells, accessories, and international orders are FINAL SALE and cannot be returned or exchanged.

Yes. International shipping is available to eligible destinations.

International shipping charges are calculated and displayed at checkout.

International delivery typically takes approximately 7–14 business days, depending on the destination, carrier, and customs processing.

International orders may be shipped using FedEx Priority or Economy services, depending on the destination and shipping method.

Customers are responsible for all customs duties, import taxes, and fees imposed by their country. These charges are not included in the order or shipping cost, and Junees is not responsible for them.

If an international package is refused or abandoned due to unpaid duties or taxes, the order is not eligible for a refund.

No. International orders are FINAL SALE and cannot be returned or exchanged.

Please verify that your card number, expiration date, billing address, and security code were entered correctly.

If your payment continues to be declined, try another payment method or contact your bank for additional information.

Yes. Junees.com uses SSL encryption to help protect your information during checkout.

If you have any additional questions regarding your order, please contact us at orders@junees.com, and our team will be happy to assist you.