Unfortunately, online orders cannot be picked up at the warehouse neither at one of our stores.

Once an order is placed, we are unable to make any changes to it, as our system does not allow modifications after submission.

While we make every effort to accommodate changes to your details, we cannot guarantee updates once your order has been placed, as our team works diligently to pack and ship orders daily. If you need assistance, please reach out to our customer service team at orders@junees.com and we will do our best to help.

Please note that if your order has already been dispatched, we are unable to change the shipping address.

Unfortunately, we are unable to change the billing address, as our system does not permit modifications to this information.

If you unfortunately receive a defective item in your package, please contact our customer service immediately at orders@junees.com with a photo of the item, tag and order number for further assistance.

Please get in touch with us at orders@junees.com, providing the order number and the name of the product. Our team is always ready to assist you.

If you have unfortunately received an incorrect item or order, please contact us immediately at orders@junees.com. Be sure to include the order number, the name of the product, a photo of the item you received, and its tag

Unfortunately, we are unable to apply a discount code after an order has been placed.

Once your order has been shipped, you will receive an email confirmation that includes your tracking number. If, for any reason, you have not received this email, please feel free to contact us at orders@junees.com

Orders are typically processed within 2 to 5 business days and shipped within 5 to 7 business days. Please note that sale orders may require 5 to 7 business days for processing.

If the payment has been charged to your account despite the order being canceled, the amount will be automatically refunded to your account within 5–7 business days, depending on your bank.

Occasionally, certain items may become out of stock. In such cases, you will receive an email notification detailing the items that have been refunded, while the remaining items in your order will be processed and fulfilled. Please note that for orders containing multiple sizes, styles, or colors, we are diligently working to fulfill your request; however, some items may need to be refunded if they are unavailable.

Due to the high demand for sale items, they may sell out quickly and are therefore subject to being refunded while the remaining items are processed and shipped

You can cancel your order by contacting our customer service orders@junees.com

Orders can only be cancelled within 30 minutes of purchase. Please note that shipping and handling charges are non-refundable for cancellations made after this timeframe. If the order has already been shipped, cancellation is not possible

Yes, we do offer international shipping. Please be aware that, as orders must go through customs, we are not responsible for any duties or fees incurred. Additionally, we do not offer exchanges or credits for items shipped outside of the United States

Shipping charges will be calculated and displayed at checkout

Delivery may take between 7 to 14 business days, depending on the shipping carrier

International orders are shipped via FedEx Priority or Economy Mail

International orders are considered FINAL SALE and cannot be returned. Please note that we are not responsible for any duties or taxes associated with foreign orders.

There are many reasons payment errors can occur and several steps you can take to resolve potential issues:

1. Please review your personal credit card information to verify that everything has been entered correctly.
2. Try a different credit card or payment method.
3. If problems persist please contact your bank, as it is possible your account lacks insufficient funds or has been flagged for security reasons.

We use an encrypted SSL, which keeps your information secure while you are making your purchase.