Return Policy

  • We must receive your returned merchandise within 7-days of the date you received your package for you to be eligible for a full refund 
  • Any returned merchandise received within 14 days of the original receipt will be issued a web credit/gift card which will be sent via email.
  • No returns can be accepted after our 14 days return policy.
  • All merchandise must be returned with the original receipt, the original packing slip, as well as the return & exchange form
  • If you placed an order and an item is out of stock we will refund you and continue to process the order. Whether it's a matching set, or a few of the same items (for matching your kids).
  • If your return exceeds our $250 return limit per order number, you will be charged a $2 restocking fee per item.
  • Items purchased on SALE are consider FINAL SALE and are non-refundable or exchangeable.
  • Merchandise purchased with a discount code are consider final sale.
  • We are NOT responsible for lost or stolen packages.


Do you provide return labels?

Unfortunately, we do not provide prepaid return labels. If you would like to create a return, please do so at your own expense.


How do I create a return?

  • Follow the steps on our return portal RETURN PORTAL
  • If you are unable to find the order on the return portal, simply fill out our “Return & Exchange Form” and return it with your merchandise and original receipt RETURN FORM


What address should I ship my return? 1850 McDonald Ave Brooklyn, NY 11223.


How long does it take for my return to be processed?

  • Your return will be processed within 7–10 business days upon arrival of the items to our warehouse.
  • We will send you an email when your return has been processed.
  • Your refund will be automatically credited to your original payment method. The process typically takes 3-7 business days, depending on the bank.

Please Note: Shipping and Handling charges are always non-refundable. The customer is responsible for all shipping costs.


What type of shipping would you recommend for me to ship back my return?

If you are concerned about when your return will arrive to us, we recommend priority or express shipping.


Can I return my order at one of the stores?

Yes, you are able to return items to one of our stores. However, you will only receive a store credit.


Return policy for in store returns

  • Returns will only be accepted with either digital or physical receipt/invoice.
  • Stores will accept NON-SALE items only!
  • Stores will accept returns within seven business days of package’s delivery date.
  • Stores will accept Junees and Junees Jr items only if purchased from the website.
  • All returns accepted by store locations will be strictly store credited only.
  • No returns will be accepted in stores on Fridays or Sundays 
  • If you would like a refund or a web credit you will need to return the items back to the warehouse. 


What items are eligible for a return?

  • Items purchased with a discount code are considered FINAL SALE and are non-refundable or exchangeable.
  • Final Sale items include marked down items or any items purchased from the sale tab.
  • We do NOT accept in store purchases to our warehouse. To return an in store purchase please contact a store rep.
  • Returns will only be accepted if the merchandise received has not been worn, washed, or altered from its original form in any way.
  • Shells are considered FINAL SALE and are therefore non-refundable or exchangeable.
  • International orders are considered FINAL SALE and cannot be returned. As we will not be responsible for any duties or taxes on foreign orders.
  • Accessories are FINAL SALE


Shipping Carrier

  • Ground and Home delivery shipping will be available for orders with quantities over 20+ items. Which will be delivered within 5-7 Business days timeframe within the USA.

  • First class mail shipping will be available for orders with quantities under 5 items. Which will be delivered within a 2-5 Business days timeframe within the USA.

  • Priority Mail shipping will be available for regular orders with quantities ranging from 5-20+ items. Which will be delivered within 5-7 Business days timeframe within the USA.